Refund and Returns Policy

At SEREIN, we take pride in the craftsmanship and uniqueness of our Baroque pearl jewelry.
We want you to love your piece, but if for any reason you are not completely satisfied, we’re here to help.

Returns & Refunds

All of our pieces are handmade, and each Baroque pearl has its own shape, thus, we do not offer returns or refunds for reason include:

Change of mind
The preference regarding the shape or appearance of the received pearl
The pearl’s shape differs from the product photos or model images
Purchase wrong items

We encourage you to carefully review product descriptions and photos, and reach out with any questions before purchase, so you can fully appreciate the unique beauty of your piece.

However, in the rare event that your item arrives damaged or incorrect, we will replace it or issue a refund—no need to return the original item. Please contact us at [email] within 48 hours of delivery. Provide your order number & photos of the issue. Once verified, we will offer free replacement or refunds — all the costs will be covered by us.

Sale items

Sale items cannot be returned or refunded.

Exchanges

Unfortunately, we currently do not offer direct exchanges. We kindly ask you carefully review your order before placing an order.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us at [email] within 48 hours of delivery. Include your order number & photos of the issue. We will offer free replacement or refunds — all the costs will be covered by us.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Gifts

Orders received as gifts are covered by the same Returns & Refunds Policy as standard purchases.

If your order was received as a gift, the recipient may contact us for assistance with damaged or incorrect items.
If the original purchaser’s information is unavailable, store credit may be offered.